Products, Services and Support

Enquiries

Supporting Stable Service Operation

Support Desk (QA Support)

We accept customer inquiries by telephone and e-mail.

We provide immediate and attentive customer support that is not limited to responding to operational inquiries, including providing consultation on accounting treatment and other product support, in order to deepen our relationship of trust with customers.

A dedicated team of experienced consultants and system engineers can quickly handle a variety of inquiries and promptly solve system trouble if it occurs

Operating hours on weekdays: 9:00 to 12:00, 13:00 to 18:00

Special Support during Financial Closing Season (We offer special support for accounting operations during the busy financial closing period.)
  1. We extend operating hours until 20:00 on five weekdays every three months.
  2. We offer weekend support (Saturdays, Sundays and national holidays) for two days once every three months (9:00 to 12:00, 13:00 to 18:00).

Individual Consultation Meeting

  • Prior to financial closing, we hold a consultation meeting with individual customers that involves accounting treatment, support of system operation, operational improvement and other support, in accordance with the usage of the customer. (Please visit our office after making a reservation.)
  • Our continuous operational support is based on a customer record for each customer that records past consultation history, points of improvement for the next accounting period and other consultation details.
  • Individual Consultation Meeting Abstract of recent meetings
    Other financial institution
    (Consolidated net sales of 400 billion yen)
    • How to use DivaSystem for creating a consolidated budget
    Utility company
    (Consolidated net sales of 3 trillion yen)
    • Treatment of revised accounting standard for retirement benefits
    Newspaper company
    (Consolidated net sales of 400 billion yen)
    • Treatment of capital consolidation due to a subsidiary merger and liquidation
    Drug company
    (Consolidated net sales of 200 billion yen)
    • How to create a statement of comprehensive income with DivaSystem
    Mining
    (Consolidated net sales of 200 billion yen)
    • Review the handling of a consolidated subsidiary that has a different accounting term and whose liquidation process has been completed
    • Questions and advice on the use of new functions of a version upgrade
    Electrical equipment
    (100 billion yen)
    • Handling of a merger between wholly-owned subsidiaries